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Frequently Asked Questions

You can go to our order page to submit your photo shoot request. Please select the photography package you need and the best time you want to shoot. You can also call us to schedule a photo shoot.

No. You don't have to pay when you schedule photo shoot. The payment will due at the end of photo shoot day. We accept credit cards, check and cash. Our photographer will collect the payment.

We usually need 2-8 hrs to shoot, depending on the amount of photos. Real Estate photography takes less time; we can wrap it up in max 1-2 hrs.

We don't recommend schedule a photo shoot on your busy store hours.

When you book our service, in the second step you can upload your reference photo and leave notes about your business and idea.

After the photo shoot, we will need 2-5 business days to edit photos. Once your photos are ready, we will upload them to server and send a notification email to clients. You can click on the link to download your images.

JPEG and TIFF. JPEG is good size to use on website and TIFF is an original photo - perfect for print use.

Yes, Prepare is very important! Please download our Check list for complete information.

PENCIL ONE promises "100% satisfaction guarantee" for every photo. If you aren't satisfied with any photo, just contact us. We will arrange a reshoot as soon as possible. We try our best to make sure all of our customers are happy and satisfied with the end results.

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